This page is devoted to the presentation of the general conditions of sale, the following articles define the terms which apply to transactions concluded by the customer on the site “ www.wanhaofrance.com ”. The general conditions are presented in the form of an electronic distance sales contract. They concern the different stages of order taking, that is to say payment and delivery. Order tracking is also guided by these conditions. The provisions of these articles constitute the equivalent of an electronic contract. Its acceptance is irrevocable.

Article I – Application of the General Conditions of Sale

All orders placed on the site: wanhaofrance.com/ are subject to the general conditions of sale expressed on this page. The wanhaofrance.com/ site is administered by the company 3D-Expert.FR.

The information relating to the seller is as follows: SARL

3D-EXPERT.FR

2 HOGGAR AVENUE
91940, Ulis
Share Capital: 40,000.00 euros

Registered with the RCS under number 832 194 708 RCS Evry

VAT number: FR 76 832194708

The website is hosted by Shopify company servers.

The terms used in the following articles have the meaning of their definition:

WANHAO FRANCE can be expressed in the form of “seller”, “company” and “company”.

Any person placing an order on the website is defined as a “customer”. This may be a natural person acting in a private capacity or the representative of a legal entity. The customer declares to be of legal age, to have legal capacity or to have parental authorization granting him the right to place an order on the website. When taking the order he

The “product” corresponds to the good sold or the service provided by WANHAO FRANCE.

Some products are sold in the form of "kits". A product is considered a “kit” when its assembly requires customer intervention. Assembly must be done using a screwdriver. The “kit” is identifiable because it includes a screwdriver. The screwdriver has a handle and should not be confused with maintenance tools. These products are the subject of a specific mention in their product sheet and their guarantee regime and right of withdrawal are different. Check the applicable warranty article and right of withdrawal for this product.

The "order" is defined as the act by which the customer undertakes to purchase products/services and the seller's obligation to provide them.

The “order form” is a summary of the products ordered by the customer, its acceptance by double-click or by means of a checkbox is the equivalent of a handwritten signature.

The “distance contract” corresponds to any order for products and/or services concluded between the company and the customer via the Internet. This contract is part of a sales or service delivery system organized remotely by WANHAO FRANCE. The purpose of this contract is to define the rights of each party (seller and buyer) and the distribution of obligations between them. This contract is subject to current French regulations. That is to say Law 2004-575 for confidence in the digital economy and Law 2008-3 in favor of the development of competition in the service of consumers. The articles of this contract follow the OECD recommendations on electronic commerce and recommendation no. 07-02 of the Commission on unfair terms linked to movable sales contracts concluded over the Internet.

In the event of difficulty in interpretation between the title of an article and its content, the titles will be deemed non-existent.

This contract applies in compliance with French law and European directives. This concerns both the substantive rules and the formal rules. In the event of disputes, amicable settlement will be preferred. The wait linked to the search for solutions does not interrupt the deadlines for acting under warranty. Otherwise, the provisions of articles 46 to 48 of the NCPC provide that the conflict will be handled by the French courts.

Validation of an order implies consultation and acceptance of the general conditions of sale. No item may be modified or added by the customer except in the event of prior agreement between the parties before the conclusion of the contract. In the event of a breach of its obligations by the customer, the fact that the company does not come forward does not mean that it renounces the obligation in question. WANHAO FRANCE reserves the right to modify the articles if necessary. In this case, the current general conditions of sale must be taken into account when ordering. The time-stamped versions of the General Terms and Conditions are stored on the company's servers.

Article II – Information and products

The products and services marketed are those displayed online during the customer's visit. The order is guaranteed within the limits of available stocks.

All ancillary content, i.e. information, images, descriptions, applications, demonstrations or the like are presented for informative purposes. The visuals, descriptions and prices of the products are not contractual. In certain specific cases, the content displayed on the site may be distorted depending on the settings of your electronic device or your browser (resolution, screen colors, etc.). WANHAO FRANCE is committed to providing the most accurate information possible. However, the company cannot guarantee the accuracy and relevance of all products and services contained on the site. WANHAO FRANCE is therefore not liable in the event of omissions or errors.

The information published on the site www.wanhaofrance.com complies with articles 121-1 of the Consumer Code. This means that the content published is not defamatory, illicit or misleading advertising. Website information and sales policies are subject to change without notice under the authority of WANHAO FRANCE. The mention of names and brands of products and manufacturers serves as a means of identification.

When ordering, if it is a technical product, the customer must ensure the proper functioning of the device delivered. It is also advisable to read the instructions supplied with it.

All products sold are considered to be of good quality and reliable for sale. The choice and use of a product is the responsibility of the buyer. Thus, in the case of fraudulent use WANHAO FRANCE is exempt from all liability. Use in an application, in a medical system or in an amateur, commercial or industrial device that may endanger the life of an individual or animal is strongly discouraged.

The liability of WANHAO FRANCE or its suppliers is also protected in the event of a drop in productivity, in the event of a defect or breakdown of a product or others. Concerns about operating losses, loss of profits, damages or costs resulting from a hardware defect are also included in this protection. The return and warranty conditions are the same for products regardless of their destination.

All practical information on product compatibility and their use is posted on the WANHAO FRANCE website (temperature range and 3D printer used). Thus any defect in use linked to an incompatibility of the equipment cannot give rise to any compensation, reimbursement or questioning of the liability of WANHAO FRANCE. Except if the material is the subject of a proven hidden defect, non-conformity, defect or the exercise of the right of withdrawal.

WANHAO FRANCE or its suppliers do not take responsibility for incidents, consequences or any special damage resulting from electronic transmissions. Problems related to the authenticity of the information transmitted are not covered even in the event that WANHAO FRANCE has become aware of the possibility of such damage. WANHAO FRANCE or its suppliers are bound only by obligations of means during the sales process. They are liable in the event of damage resulting from use of the Internet. That is to say all the worries of intrusion, loss of data, viruses, service interruption or other unintentional problems.

The conditions of this article only concern the site www.wanhaofrance.com . The site may also contain links to other external bodies or entities. These links may be used for editorial, advertising, partnership or payment purposes... WANHAO FRANCE cannot be held responsible for the privacy policy and the content of external sites. As such, it is advisable to consult the privacy policy statements of the sites visited. The content of external sites displayed in a link on www.wanhaofrance.com is studied beforehand.

Article 3 – Price

All products and services offered for sale on the site have their price expressed in Euros (€), excluding taxes (HT) and excluding shipping costs. The price variation is possible in the event of an increase in the VAT rate, creation or modification of taxes or contributions, particularly environmental ones.

WANHAO FRANCE has the ability to change its prices at any time. However, the amount of the order is calculated based on the prices in effect on the date of the order. If the price falls in the meantime, no discount will be made.

In the event that the price displayed is not correct, WANHAO FRANCE can either charge the price indicated or notify the customer of the error and ask them if they wish to continue their order. This right is only valid if the customer was unaware of it and if he contracted in good faith (article 1109 of the Civil Code). Displaying a “low price” can also lead to the direct cancellation of the order. If the displayed price is subject to a difference in interpretation between "low price" and "low price", the customer may request the intervention of a third party.

As long as payment is not collected, the products ordered remain the property of WANHAO FRANCE. The risks associated with the delivery of the goods are transferred to the customer upon receipt of his order.

The amount of delivery costs depends on the weight of the material and the delivery company requested. The calculation is done automatically based on these criteria. The total amount is indicated on the order summary before its final recording.

Article 4 – Order

An order can be placed on our website wanhaofrance.com/ by written request to wanhaofrance or directly at the head office at 2 avenue du Hoggar, 91940 Les Ulis.

The conclusion of the sales contract is only in French. Online products and services are presented in French. An external translation tool is made available. WANHAO FRANCE does not endorse the interpretation made by buyers and is not liable in the event of linguistic ignorance. Thus the customer cannot claim a lack of understanding on his part as a clause for canceling the contract. This applies to all nationals of the European Community and countries subject to Directive 95/46/EC.

To take an order, the customer must be of legal age or have parental authorization. Within the framework of Law 78-17, a check can be carried out to verify the client's capacity to contract. If the legal capacity of the person does not allow him to contract, his legal representatives are advised to cancel the sale under article 1305 of the Civil Code.

The validity period of a quote is 1 month from the date of issue.

If a product is not available in stock, the customer will be quickly contacted by the sales department. The deadlines for making the product available will be informed. If the customer does not wish to continue with his order and wait for it to be made available or if the product is no longer sold. At the customer's request, WANHAO FRANCE will reimburse you within 30 days of the order.

The customer can choose in advance to order a product not available in stock, the products concerned are displayed for pre-order. The customer must pay the amount of the product in cash and wait until the delivery date indicated on the site. In the meantime, the product remains reserved in the customer's name.

The ordering process on the site www.wanhaofrance.com complies with the provisions of article 1369-5 of the Civil Code. This involves creating a customer account or identifying the customer through their account. Connection to this account is made using the identifiers and password provided by the customer during registration. This identification falls within the framework of Data Protection Law 78-17. In the event that a third party has access to your account and uses it fraudulently, WANHAO FRANCE is not held liable if the fault is committed by the customer.

Taking an order on www.wanhaofrance.com must follow several steps. First of all, the customer must select the product(s) on the corresponding page and then choose the quantity. Then the customer must identify himself or register for his customer account. To validate the order, the customer must accept the order summary, the general conditions of sale and the payment terms. This validation involves verification of the products ordered, shipping costs, possible eco-participation and optional options...

The order is validated via the box for acknowledgment and acceptance of the general conditions of sale and the “order” button. These actions are the equivalent of a handwritten signature and an “electronic signature”. They correspond to the irrevocable and unreserved approval of the order and the general conditions of sale by the customer. The data recorded on the website www.wanhaofrance.com is used to prove the transactions carried out between WANHAO FRANCE and its customers.

At the end of the order, a confirmation email containing all the contractual information is sent to the customer. This email is sent at the latest at the end of the withdrawal period. Its sending depends on the validity of the email address provided by the customer and if its access is not restricted. WANHAO FRANCE cannot therefore be held responsible for sending contractual information or advertising content to an incorrect address or to an address which is subject to a restriction of use.

For each order, the number awarded by WANHAO FRANCE is not the same as the invoice number. The invoice is sent to the customer by email or can be downloaded from the customer account. It is advisable to keep the invoice as it may be claimed for after-sales services.

Any order placed before 1 p.m. will be delivered to the carrier the same day. Since pickup is made at the end of the day, shipping is made the day your order is placed.

In the event of non-payment, WANHAO FRANCE may cancel the order. If it is a payment by bank transfer the cancellation period is 5 days.

At the decision of WANHAO FRANCE, an order may not be validated for any legitimate reason. The reasons may be the unavailability of the product, the impossibility of performing the service, an abusive request from the customer, non-compliance of the order and the general conditions of sale or an attempted fraud. A typographical error in the display of the price may also be a reason for cancellation of the contract by the company (see article 3).

The customer has the possibility of canceling his order before being transmitted to the transport services. The dispatch of the order is reported by email. Once the order is ready, its cancellation can be done by refusal by the customer upon delivery to the indicated address. As far as professionals are concerned, cancellation of the order requires the agreement of WANHAO FRANCE.

The customer undertakes to provide correct information (name and delivery address). If an error appears when taking the order, WANHAO FRANCE is not held responsible in the event of delays or delivery problems.

Article 5 – Payment

The currency used for transactions is the euro (€). Payment is made in cash when ordering. The amounts to be paid cannot be paid in the form of deposits or installments.

In order to pay for the order, the customer has at his disposal all the means of payment authorized by the order form. That is to say bank cards available in France (CB, MasterCard, Visa, American Express), bank or postal checks, bank transfers or Paypal and the Apple pay payment system.

When registering the order, the customer must ensure that their chosen payment method is valid and that they have the necessary authorizations to use it. For certain orders WANHAO FRANCE may request a photocopy of an identity document or proof of address. To prevent possible fraud, order information may be checked for verification.

Banking information is hosted by a secure server, this guarantees its security and confidentiality.

If the choice of payment method is credit card, the customer must enter the name of the card holder, his bank card number, depending on the model of the latter, its expiry date and the cryptogram number (3-digit number shown on the back of the card). The credit card holder is protected from fraudulent use of this means of payment by article 132-4 of the Monetary and Financial Code.

In the case of payment by bank transfer, payment must be made and received by WANHAO FRANCE no later than 5 days after validation of the order. If the deadline is exceeded WANHAO FRANCE will be obliged to cancel the order.

Regarding payments by check, they must be issued in euros by a bank domiciled in France. The order is processed upon receipt of the check and is immediately cashed. The check must be made payable to WANHAO FRANCE and must be sent to the following address:

Wanhao France – 2 avenue du Hoggar – 91940 Les Ulis – France

The provisions of the law of March 13, 2000 provide that the provision of banking information and the final validation of the order represent the customer's agreement. These conditions met are worth:
- due date of sums due under the purchase order
- signature and express acceptance of all operations carried out

Acceptance of the order by WANHAO FRANCE requires the agreement of the bank payment centers concerned and compliance of the order with the risk acceptance criteria. Regardless of the payment method, refusal of payment authorization constitutes cancellation of the order.

According to the legislation in force on January 1, 2013 of Article L.441-6 of the commercial code, compensation calculated on the basis of three times the legal interest rate and lump sum compensation for recovery costs of 40 euros may be required.

The financial leasing service is only reserved for professionals and is subject to the general conditions specific to the financing organization. Acceptance of the rental contract by our financial partner is essential to validate the order. SEPA direct debit is the preferred means of payment for rent settlement. It depends on the deadline indicated by the financing organization. Any similar order must be reported to the sales department in order to provide a personalized offer.

Article 6 – Delivery

Delivery of the products is made to the address indicated by the customer on the order form, in mainland France. Delivery outside mainland France (European Union and International) is available upon request for quotation. In this case the taxes due on the importation of products, VAT, customs duties and all other taxes of the country of destination are to be paid by the customer. In the event that taxes are not paid by the customer, WANHAO FRANCE has the possibility of canceling any order whose delivery address is outside Metropolitan France. It can also be canceled in the event of abuse of delivery costs.

Please note, the package does not necessarily contain instructions in French.

At WANHAO FRANCE transport is mainly provided by the COLISSIMO SUIVI and Chronopost services. The choice of carrier is made based on delivery costs. If these costs are equivalent to or lower than those of the post office, another logistics company will be selected. In certain cases the company can use the carrier UPS. If the choice of carrier falls to the customer for any reason (other than those offered by WANHAO FRANCE), WANHAO FRANCE will not be held liable in the event of a delivery problem.

Following full receipt of the order amount, the departure order is issued by WANHAO FRANCE. The deadline indicated to the customer must be respected otherwise he will not be entitled to damages.

According to article L 121.20.3 of the Consumer Code, the company undertakes to notify the delivery deadline before ordering, subject to full payment of the order.

Delivery can be made either by hand delivery or by provision (carrier services or relay point). Subject to stock availability, an order may be sent in several packages. However, delivery is paid in one go.

The order is delivered to the address indicated when taking the order. WANHAO FRANCE undertakes to deliver within the deadlines set out in the Deliveries section (24 hours to 5 working days depending on the carrier), from the day following receipt of payment (unless otherwise indicated in detail on the delivery page). product). These deadlines include the period of preparation of the order and its delivery.

If the indicated deadline has been exceeded for 7 days, except in cases of force majeure, the buyer has the possibility of canceling his order and being reimbursed. To benefit from this service, the customer must send a registered letter with acknowledgment of receipt no later than 15 days from the scheduled delivery date.

If the order concerned has not yet been shipped when it is canceled, its delivery becomes blocked and the sums paid by the customer are refunded within 14 days after receipt of the cancellation notice. Notice of cancellation must be reported before delivery details are transmitted by WANHAO FRANCE. If the order in question is shipped, the customer can always decide to cancel it by refusing the package upon delivery. The refund will be made a maximum of 15 days after receipt of the return of the entire package and in its original condition.

When delivering by hand if the recipient is unavailable, the delivery person will leave a delivery notice. This will indicate the address of the office where the package can be collected. From the date mentioned on the delivery notice, the customer has 15 days to collect their package. Once this deadline has passed, the package is automatically returned to its sender. In agreement with the logistics services a new delivery date can be rescheduled.

If delivery is made by provision and it is not requested by the customer within the expected time frame, the order is automatically returned to WANHAO FRANCE. The return of the package is the responsibility of the customer and implies the nullity of the sales contract. Therefore, the amounts reimbursed to the customer are reduced by the return costs.

WANHAO FRANCE is exempt from any liability for 2 main delivery concerns: if the delay is linked to a case of force majeure (L114-1 Consumer Code; art 15 LCEN), if the delay is the fault of the buyer (art 15 LCEN).

There is always a risk of delay or loss linked to a delivery. If the customer is the victim of a similar problem within 5 working days after confirmation of dispatch of the order, he must notify WANHAO FRANCE to start an investigation with the carrier. The package will be searched for as long as possible. If the investigation is unsuccessful, WANHAO FRANCE will be reimbursed by the carrier and will send a new identical package at its expense. In the event that the buyer does not alert the company within the prescribed period, the seller will not be able to carry out the investigation and the customer will have no recourse.

WANHAO FRANCE is not liable in the event of extension of delivery times by the carrier, whether due to bad weather, strikes or loss of the package. This is also the case for material or immaterial consequences due to a lost package, a delay in delivery or breakage during the delivery of the package.

The order can also be collected directly from the Wanhao France head office at 2, avenue du Hoggar – 91940 Les Ulis. To benefit from this delivery method, please contact us by email at ( wanhaofrance ) or by telephone at (01.76.50.60.61).

Failure to meet contractual deadlines by the company may be grounds for termination of the contract. The customer who is the victim of this error may request the fulfillment of this obligation within an additional period by the seller. This request must be made by registered mail with acknowledgment of receipt. If the dates or deadlines constituted an essential condition of the contract, the customer may proceed to terminate the contract immediately. At the end of this resolution, the company has 14 days to reimburse all amounts paid.

Article 7 – Compliance

When receiving the goods, the customer must check their conformity and condition before signing the delivery document. If an anomaly is noted, the customer must express his reservations followed by his signature on the delivery document. If the anomaly is considered serious (missing or damaged products, damaged or opened packaging, etc.), the package must be refused and the reason must be indicated on the delivery document. This check is considered completed from the moment the buyer or any delegated person has signed the delivery document. If the recipient has not expressed his reservations at the time of delivery and he notices damage, he will have no possible recourse.

If the package received or one of the products in the package does not comply, WANHAO FRANCE undertakes to exchange or reimburse the products concerned. In this case the customer will have 15 days from the delivery date to make the request via the contact form on the site www.wanhaofrance.com or by registered mail with acknowledgment of receipt to the address of WANHAO FRANCE. He must attach to his application a copy of the purchase invoice, a copy of his identity card and the return form . This form can be downloaded from the website in the “ Return policy ” section. Any complaints that have exceeded this deadline will not be accepted.

This complaint relating to the non-compliance of an order must include the customer's choice between refund or exchange. Exchange requests are subject to the conditions of article 9.

Article 8 – Right of withdrawal

In accordance with article L.121-20 et seq. of the Consumer Code, the consumer has a period of 14 working days from the date of delivery of their order, to return any item that does not suit them and request the exchange or refund without penalty, with the exception of return costs. This right does not apply to products sold in the form of kits. Once the period has expired, the customer is considered the physical owner of the property.

If the buyer wishes to benefit from this right he must first contact the company to obtain a returns number. The product must be returned in perfect condition, in its original, undamaged packaging and showing no traces of use. It must be accompanied by all its accessories (instructions, cords, remote controls, guarantees, etc.). Otherwise, you will lose your right of withdrawal and the product will be returned to you at your expense.

If the conditions provided for in this article are met, the seller will provide a full refund of the sums paid by the buyer, excluding delivery costs. This operation takes place within 14 days from the customer's decision to withdraw. Reimbursement may be deferred until receipt or proof of shipment of the products concerned.

WANHAO FRANCE being a professional seller, the right of withdrawal also applies to second-hand products, discounted or destocked products. However, personalized products cannot be subject to this right.

You cannot be a consumer when you conclude the contract in the name of a legal entity (company, association, etc.). In this case the right of withdrawal is not applicable. If you have any doubts about your status, please contact our services before placing an order.

The consumer is defined within the meaning of the Hamon Law of March 17, 2014: " For the purposes of this code, any natural person is considered to be a consumer who acts for purposes which do not fall within the scope of his commercial, industrial, artisanal or liberal ."

"Art. L. 121-21-7. – The exercise of the right of withdrawal puts an end to the obligation of the parties either to execute the distance contract or the contract off-premises, or to conclude it when the consumer has an offer."

Article 9 – General return conditions

9.1 – Assignment of a returns number

In order to optimize the organization of the return of one or more products, it is recommended that the return be validated in advance by telephone to Customer Service, by email or via the contact form on the website www.wanhaofrance.com .

To facilitate return processing, customer service will send the buyer a returns agreement accompanied by a returns number. This number will serve as a reference for customer service to process the file. Keep this number to communicate to customer service when making a complaint regarding the return in question.

These provisions aim to improve the efficiency of diagnosis by the technical service and the speed of intervention by manufacturers.

Certain documents delivered with the package may be useful for the return. It is essential to keep them until your complaints have been completely resolved.

9.2 - Complete return of the order

Product returns must be made to the following address:

WANHAO FRANCE – 2 avenue du hoggar, 91940 Les Ulis

In order to secure the package as much as possible, it is recommended to add additional packaging on top of the original one. The purpose of this provision is to recover the package in good condition. It is also advisable to check that the package is complete and that it contains (accessories, warranty coupon, drivers, manuals, cover, original packaging, duplicate invoice, etc.). In the event that these conditions are not respected, the returned package will be refused and will not be subject to a refund or exchange.

If the above conditions are respected, WANHAO FRANCE may proceed with an unlimited discount depending on the condition of the returned item. Return costs remain the responsibility of the customer. The refund does not cover postage costs.

Therefore, the refund or exchange is only valid if the product has not been damaged and if it is not returned incomplete.

In accordance with the provisions in force, no consumables unsealed by the customer can be accepted. The consumables concerned are resins, filaments and granules (natural, masterbatches, ready-to-use) sold by WANHAO FRANCE.

9.3 - Precaution to take for the return

For returning items, it is imperative to declare the value of the product as displayed on the purchase invoice. It is also preferable to check that the risks of return are covered by insurance.

Product returns must be made to the following address:

WANHAO FRANCE – 2 avenue du hoggar, 91940 Les Ulis

10.1 – Legal guarantee of conformity

The consumer :

- has a period of two years from the date of delivery of the property to act;

-has the choice between repairing or changing the item, within the limits of the cost conditions provided for by Article L. 211-9 of the Consumer Code;

-is exempt from providing proof of the existence of the lack of conformity of the goods during the six months following delivery of the goods. This period is extended to twenty-four months from March 18, 2016, except for second-hand goods.

- Flatness defects for printers not equipped with an automatic flatness correction system is +/- 1/1000th.
Example: +/-305microns for D12 300 printers.
For larger printers equipped with a flatness correction sensor no tolerance is imposed.
The flatness measurement must be done according to a specific procedure.

KITS:

Assembling a kit ends its possibility of refund or exchange. Replacement only applies to defective parts if this is the case. Therefore, it is strongly recommended that you read the assembly instructions carefully and make sure you understand them before starting assembly. For construction, get comfortable on a clean work surface with space. Take breaks if necessary so as not to lose concentration.

SPECIALIZED COMPONENTS:

This also applies to all specialized components and robot parts. Any equipment sent to WANHAO FRANCE for a warranty will be inspected to identify whether the cause of the failure comes from the manufacturer or from misuse.

Article 11 – WEEE waste management

In accordance with Decree No. 2005-829 of July 20, 2005 relating to the elimination of waste electrical and electronic equipment (WEEE), the company WANHAO FRANCE undertakes the collection and elimination of WEEE under the conditions provided for in the Articles 21 and 22 of this decree, for household or professional WEEE.

3 options are available for waste collection:

1) The preferred recovery method is free recovery at the producer's points of sale.

2) Electronic or electrical products can be taken to a selective collection organization such as: a recycling center, the Emmaüs association, the Envie association, etc.

3) When ordering, the customer can decide to make a return. It is carried out at the time of delivery of the new device.

Article 12 – Personal data

The collection of personal data is not systematic. It is possible to consult the website without having to provide information. However, some services involve the automatic collection and storage of data. In order to improve our services, cookies have been set up to collect data and produce statistics. A cookie is an element of data that appears on your browser when viewing a website and is then stored on your hard drive. Some are in private areas reserved for registered members. In this case they can be used to memorize the visitor's connection password. Cookies may also record the visitor's IP address. By checking the corresponding box, the user can decide to have their username and password retained by a cookie. If a member registered on our site returns without logging in, they will automatically be identified by a cookie (unless the cookies have been deleted, in which case a new cookie will be generated). As a reminder, the recording of cookies can be adjusted when configuring your browser. The settings are different for each browser, which is why it is recommended to consult the help section of that browser.

The site can be consulted without the need to provide information but the customer will not have the possibility to purchase, subscribe to the newsletter or contact us electronically. A visitor's wish for anonymity is respected and no information is collected without their knowledge.

Use of the site www.wanhaofrance.com is only reserved for adults. The collection and processing of information concerning a minor must be approved by parental authority. The use of the website and associated services by a minor is authorized under the responsibility of an adult.

The information required when registering is: username, surname, first name, email address and date of birth, etc. The information may be collected during various operations, such as: creating a customer area, taking an order, participating in a survey or competition, filling out a form or sending an email. The information is accessible to our staff and authorized third parties and can be used to organize events. All employees, subcontractors and third parties whose access to data is authorized are subject to respecting the confidentiality of the data of our customers, visitors and prospects. In the context of consumer research, information can be extracted anonymously and put together. They are never treated individually. The protection of personal data against government institutions and authorities is guaranteed except in cases provided for by law or regulation. If you are not comfortable with this use of your information, you can avoid it by disabling cookies or stopping registration at the query level. All data processing carried out on the site www.wanhaofrance.com complies with the conditions of Simplified Standard No. 48 of 06/07/2005 published by the CNIL.

In accordance with the Data Protection Act of January 6, 1978, the confidentiality of personal data communicated by the customer on the site www.wanhaofrance.com is protected. Customer monitoring and the processing of their data comply with NS48 of 06/07/2005 published by the Commission Nationale Informatique et Libertés (CNIL).

WANHAO FRANCE makes every effort to protect the confidentiality of visitors’ personal data. The security technologies and policies implemented by WANHAO FRANCE aim to prevent unauthorized access, fraudulent use, alterations, malicious or accidental destruction and involuntary loss of data. The site www.wanhaofrance.com adapts to technological developments to offer the best possible level of protection. In order to secure the transmission of information and guarantee the highest level of protection appropriate to the category of data, several protocols have been put in place. The first category brings together primary personal data (name, email, contact details, etc.). The second category consists of other personal profile data (description, hobbies, tastes...). The third category brings together identifiers (credit card number, login credentials, etc.).

According to articles 38 and 40 of law 2004-801 of 06/08/2004, the rights of access to the file, rights of opposition and rights of rectification or deletion of information are reserved for the customer concerned. He can assert his rights by sending his request by email to the address wanhaofrance or by post to the address WANHAO FRANCE – 2, Avenue du Hoggar – 91940 LES ULIS.

To be able to exercise these rights, the request must not be abusive and the customer must provide a photocopy of their identity document. Otherwise, access to personal data will be refused. In accordance with decree 2007-451 of 03/25/2007, processing of the request can last up to 2 months maximum. This operation may involve invoicing which covers the reproduction of the documents.

Customers' personal data is protected and processed in accordance with the principles designated by the OECD Council Recommendation. These principles aim to defend privacy and cross-border flows of personal data (C(80)58/FINAL). This recommendation includes European Directive 95/46/EC on the protection of personal information. And French Law 78-17 modified by Law 2004-801 of 06/08/2004 (Informatics and Liberties Law) and its implementing decrees.

In accordance with article 1348 of the French Civil Code, transaction data is archived on a reliable and durable medium. The storage of this data is also ensured by the AFNOR Z 42-013 standard linked to the conservation and integrity of records within computer systems.

Following the opening of a new service or the launch of a product, the data protection policy may be modified if necessary. In this case the modifications will be notified in the article. The CNIL will also be informed of this development.

Article 13 – Intellectual property

The content of the site www.wanhaofrance.com is the property of WANHAO FRANCE and its authors. It is protected under intellectual property and copyright. This concerns textual, audio, visual, graphic and photographic creative elements. But also technological elements such as the logo, software creations, the administrative back office and the services offered.

The provisions of the intellectual property code only provide for use for private use. The use of the content of the site is reserved for WANHAO FRANCE.

In accordance with article L. 122-4 of the intellectual property code, any total or partial reproduction of the site www.wanhaofrance.com is strictly prohibited except in the event of complete or partial transfer of rights. All forms of reproduction are prohibited, whether embedding, distribution or “inline linking” and “framing” techniques.

The contents present on the site which come from external sources are retransmitted with the explicit or implicit agreement of their respective authors. In this case the mention of the sources is indicated.

Copyright and intellectual property rights also apply to links to files downloadable from the site. Setting up a link to the site www.wanhaofrance.com requires the prior agreement of WANHAO FRANCE.

WANHAO FRANCE provides links on its site leading to external sites (direct links, permalinks, partner links, etc.). The content of these sites remains the responsibility of their respective authors.

Article 14 - Advertising

In accordance with articles 121-1 of the Consumer Code, WANHAO FRANCE does not distribute advertising of a misleading nature. However, the company cannot be responsible for advertising from external sources (third-party affiliate management platform, Google ads, etc.).

If you wish to stop receiving promotional or marketing information from us, simply indicate this by email or by clicking on the unsubscribe link.

Article 15 - Customer service

For any questions, complaints, or need for information, Customer Service can be reached via:

- The site contact form wanhaofrance

- By telephone at 01 76 50 60 61

- By mail to the address WANHAOFRANCE – 2, Avenue du Hoggar – 91940 LES ULIS.

In order to facilitate the processing of requests, they are sorted in order of priority. In the event that the service is not reachable or unavailable, WANHAO FRANCE will issue a call back within the following 48 hours if the display of the number is not hidden.

Article 16 - Technical service

WANHAO FRANCE can intervene for technical services (repair, change of parts) at the customer's request and with the agreement of WANHAO FRANCE. A quote will be established and sent to the customer. Pricing includes the following:

- Shipping and reshipping costs for the material

- Price of parts to change

- Labor cost: €70 excluding tax/hour or flat rate